Gestern per Mail bekommen allenfalls steht es ja schon irgendwo aber hier im Zentralen Islabikes Allgemein Thema sollte es nicht fehlen
Important safety notice
Issued 13th May 2015
Applies to Cnoc 14 and Cnoc 16 bicycles purchased between March 2006 and 26th August 2014.
According to our records you have purchased an Islabikes Cnoc 14 or Cnoc 16.
If the bike is no longer in your possession please pass this notice to the current owner.
We have been made aware of some instances of extreme usage which have resulted in frame failure. Unfortunately, for bikes purchased before 26th August 2014 we did not provide any explicit guidance on normal usage.
We apologise for this oversight and draw your attention to the user instructions for the Cnoc 14 and Cnoc 16:
Weight limit and usage instructions:
The Cnoc 14 and Cnoc 16 have been designed to be ridden by children on smooth paved, grassy or dirt surfaces with moderate gradients. It is not intended for any kind of jumping.
Parental supervision is required at all times. Avoid areas involving motorised vehicles, and obstacles or potential hazards including inclines, kerbs, stairs, sewer grates or areas near drop-offs or pools.
Your Cnoc has been designed for a maximum combined rider and luggage weight limit of:
Cnoc 14: 24kg (approximate rider age range 3 – 5 years)
Cnoc 16: 26kg (approximate rider age range 4 – 6 years)
What to do next:
Whilst the vast majority of riders will have used their bicycle in accordance with the usage instructions above, we recognise there may be a small minority of customers that have exceeded them.
- If your bike has been used in normal circumstances no action is required. We hope your child continues to enjoy their cycling.
- If you suspect that the bike has been used for jumping (i.e. both wheels leaving the ground) there is a potential for frame failure because the bike has not been designed to withstand these stresses. Please cease riding and contact us for further information and advice (see contact details below).
- If you suspect the bike has been ridden outside of the user weight instructions (e.g. an adult or older child for a prolonged distance) please cease riding and contact us for further information and advice (see contact details below).
We appreciate your understanding in this matter and would like to reassure you that the small number of incidents reported have all been due to jumping and usage outside of the above instructions.
If you have any questions in relation to this notice, please contact our
Customer Service team at
[email protected] or call us on 01584 856 881.
hab zwar unser 24er, aber es sind sooooviele, die fragen und auch eines wollen - einfach prima.
