Hi
sorry for my language, but I can read/speak german, but not really write it..
I just want to see what fellow bikers make of this situation:
Six months ago I bought a Ultimate CF carbon MTB. Untill april I did approximately 2000km's with it. 4 weeks ago when cleaning the bike I noticed following:
Pics:
http://eng-it.be/pictures/image001.jpg
The leftside mainstay broke just above the pats. I contacted the BENELUX agent of canyon, and transported the frame to the dutch shop. He aknowledge that this indeed looked rather strange, and since there where absolutely no marks on the frame whatsoever, (e.g. the frame did not have a crash) canyon would send a replacement quite quickly.
After 3 weeks later, I got a call from him to ask wether canyon is aloud to saw my frame up to do an investigation. Naturally I agreed. A few days later I got a so called "test report".
Apparently they concluded that the failure was due to "Überbelastung"
They offered me a crash replacement frame for half the price.
Not to mention I'm really offended by this offer since I did not crash the bike.
It is my believe this frame broke because of braking strains (I know of some Kraftstoff & cube frames who suffered the same desease... all were ofcourse replaced under warranty)
The reason I'm posting here is simple: I wanted to know if canyon behaves this way on it's home market too?
What do you guys think?
regards,
kris
sorry for my language, but I can read/speak german, but not really write it..
I just want to see what fellow bikers make of this situation:
Six months ago I bought a Ultimate CF carbon MTB. Untill april I did approximately 2000km's with it. 4 weeks ago when cleaning the bike I noticed following:
Pics:
The leftside mainstay broke just above the pats. I contacted the BENELUX agent of canyon, and transported the frame to the dutch shop. He aknowledge that this indeed looked rather strange, and since there where absolutely no marks on the frame whatsoever, (e.g. the frame did not have a crash) canyon would send a replacement quite quickly.
After 3 weeks later, I got a call from him to ask wether canyon is aloud to saw my frame up to do an investigation. Naturally I agreed. A few days later I got a so called "test report".
Apparently they concluded that the failure was due to "Überbelastung"
They offered me a crash replacement frame for half the price.
Not to mention I'm really offended by this offer since I did not crash the bike.
It is my believe this frame broke because of braking strains (I know of some Kraftstoff & cube frames who suffered the same desease... all were ofcourse replaced under warranty)
The reason I'm posting here is simple: I wanted to know if canyon behaves this way on it's home market too?
What do you guys think?
regards,
kris
) 
. I guess unless the problem shows up for more than a small minority of CF ultimate owners, Canyon will not call back anything, as they would not consider a small number of such cases to be relevant (as far as the frame design is concerned). If they cannot see any default in the structure itself, I understand their point. I do not know if this here compares well to the Trek recall, as I know nothing about it. It seems to me Canyon trust their design (shouldn't they?), given the irrelevant (I guess) rate of broken frame they had on this model. I guess what could be discussed here, is whether Canyon should treat this as a warranty case or not.
