Thanks for your email.
I am sorry to hear that you have received an incorrect item from us.
The correct item is no longer in stock, therefore to come to the best resolution for you I can offer you two options:
Keep the incorrect item at a discounted price of £20. I will refund the difference of £20 by means of gift voucher. If you wish to avail of this offer please reply to this email
Or
Please send the incorrect item back to us (in its original, unused condition) for a full refund, including a copy of our returns form. Please use the free returns options on our website. / Please use the following code (insert code) to qualify for a free return. Just follow the returns process on the website and insert the code when requested. Please return the item using a standard delivery method and email me a copy of the postage receipt. This will ensure the postage cost be reimbursed to you.]
To download a copy of our Returns form click here and to find further information about receiving an incorrect item, please click here.
If you have any further queries please do not hesitate to contact us.
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Thanks,
Ben