Suchergebnisse

We did improve.

It will take time to prepare the frame, then to deliver it, then to assemble a bike. In the meantime @Mandalorianer will continue with the old frame. When the new bike is ready he may combine and test both or focus on the new one - we will decide together.

Hello everybody! We decided to send another frame for testing - our new design with one-piece all-solid reinforced seddle tube. Yes, the cracks on the actual frame are only cosmetic but we realize that they don't look nice, especially if someone paid a significant sum for it. We want the...

We don't think the loosened clamp is related to the cracks which are superficial. However we are very concerned about this whole thing so please keep us informed. And thank you for the good words about the overall performance of our Punkcake!

Could you please give me more details about the seat clamp failure?

Never happened before.

Hello everybody. Let me give you some explanations. A few months ago (4 or 5) this problem appeared on a couple of frames. Your frame is the third. However we decided to dig into the problem. We have found the design deficiency and already changed the construction, so it will never happen again...

Оur framesets are covered with lifetime warranty. In case of discounted framesets, cosmetic cracks are not a warranty case (because we know they MAY appear, we know why, we warn about it and we drop 60%), but if cosmetic cracks turn into structural, making it impossible or dangerous to use the...

1500 USD + shipping, but they are all gone in 1 day

No risk. Cracks are only cosmetic. If cracks turn into structural we substitute such frame for free.

Exacly. When you design and manufacture something new from scratch anything can happen. This particular problem, which is purely cosmetic, appeared on just a few frames. However we have already found the reason, eliminated it and now we declare that this phenomenon will never happen on our new...

Totally agree with you, that is why we offered 60% off on potentially problematic frames and they are all gone in 1 day. On our new build this problem will never appear.

Exactly. We tell about it clearly because we know it MAY happen and we also know why. We have already adopted changes in design and manufacturing process - now it's one-piece reinforced all solid carbon element. Regarding cosmetic or non cosmetic cracks: if cosmetic cracks grow and transform...

Exactly!

Thank you for your wish mate! As I said before, since we started pandemic, lockdowns, war and sanctons followed one after another and in such conditions it's like rowing against the wind, but we started it and we are going to survive. As we grow pricing policy surely will be revised and of...

The war has affected us: logistics became much more complicated, costs are growing, some of our guys had to move abroad to avoid being sent to kill people, so now we are in lack of staff, and so on, and so on. Despite all this we don't raise prices but keep pricing as before.

Always welcome.

I'm afraid your estimation is rather wrong. The whole process from A to Z performed consequently by just 1 man 8 hours a day 5/7 requires about 2,5 weeks. If the process is performed by several people the lead time is shorter but still far from 2-3 working days.

One thing is sure: this is really hard, especially when pandemics, lockdowns and wars follow one after another for two years in a row. None of us was born with a golden spoon, we are just treading through the daily grind, sweating it out. And we still exist only because we are self confident, we...