Cycling Sports Group Europe: We at Cannondale are looking for a Bike Tech Expert – Germany. Come and ride with us! (Woudenberg, Utrecht, NL)

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Dabei seit
24. Oktober 2007
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Join Our Team! Big companies don’t make great bikes. Great people do.

Here at CSG, we help people make the most of their bike ride by creating some of the most original, easy to enjoy, and best performing bicycle products. We make bikes for everybody – as cycling develops and grows worldwide, we’re looking for more great people to join us. If you’re looking to enjoy working in a culture of innovation with a team of like-minded people, then we may have something for you here.

If you love riding bikes as much as we do, then we’re already on the same page. Let’s see what we can create together.

About your job

As a Bike Tech Expert at Cannondale, you will use your technical bike skills to provide our dealers support with technical questions about our products. Together with your team, you will create an enthusiastic and dealer-focused environment where dealer satisfaction is the ultimate goal! You are the designated expert for our dealers. Additionally, you will provide technical support for colleagues. Furthermore, you will be responsible for warranty handling with our dealers.

Being a successful Bike Tech Expert at Cannondale means that you meet three KPIs daily – reachability, prompt response time and customer satisfaction. Additional responsibilities include:

  • Analyzing all service and technical bicycle matters in an efficient and accurate manner and improve them when possible;
  • Point of contact for the customer service, sales and marketing teams for all their technical queries;
  • Training customer service representatives to handle the first level warranty claims;
  • Looking for continuous process improvements;
  • Delivering quality feedback and analysis during Tech meetings and to other departments;
  • Other duties as may be assigned throughout the year;
  • Follow internal controls and company policies as set by CSG and job function;
  • Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.

Your experience

  • Have at least a secondary school diploma in a technical field;
  • Have at least a few years’ experience in a service/tech related environment as a bike mechanic;
  • Be proficient in the German and English language;
  • Have knowledge of software such as SAP and/or Zendesk;
  • Have perfect technical knowledge of bicycles and cycling apparel & accessories;
  • Have experience in both B2B and B2C sales;
  • Strong project management, organizational, decision-making and problem-solving skills;
  • Strong customer centric focus;
  • Strong interpersonal skills and ability to work across cultures and functions;
  • Strong communication, presentation and relationship-building skills.
  • Prior experience working for a global brand and multi-national business.
  • A passion for mountain and/or road bikes.

Sounds like you?

Along with a competitive salary and benefits package, we offer you a challenging role at an international company with strong brands, where you can work with very supportive colleagues. If you have an aspiration to work with some great cycling brands and an extremely dedicated and passionate team, please get in touch!

You will be working at our European Headquarters in Woudenberg, the Netherlands. Within an international team with an enormous passion and enthusiasm for cycling. Next to our own fitness center and shower facilities, you can also enjoy a nice lunch ride with your colleagues. Of course we will help you move to the Netherlands and offer you a great relocation package.

For questions you can contact me via the following email address: [email protected]

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