Santa Cruz Bicycles and Cervélo Cycles / Pon.Bike Performance GmbH: Inside Sales Manager (m/f/d) (Mainz, Rheinland-Pfalz, DE)

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24. Oktober 2007
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We are looking for an enthusiastic and experienced strategic Inside Sales Manager (m /f /d) for our European headquarters in Mainz-Mombach, Germany. This is an exciting opportunity to join our team in a fast moving, high growth business.

As an Inside Sales Manager, you will be leading our EMEA Inside Sales team within our EMEA office in Mainz, Germany. This position is a key driver supporting our topline sales growth and strives to reach the company annual target by overseeing and managing the inside sales team with all the relevant tasks and tools. You will work closely and in connection between the Independent Bike Dealers, Outside Sales team and the Market Leader. This position is a pivotal role in building upon one of our strategic pillars for establishing industry leading customer service levels. This role requires some travel, at least three trips per year, to visit select dealers within the region and to create relationships with key contacts in the industry.

We are looking for someone who has experience in wholesale sales in the cycling industry or in the outdoor industry, who is passionate about bikes and helping and supporting people. You will need to be an expert communicator as you will be working closely with multiple departments and collaborate on projects and goals. you should be driven by a solution and problem solving mindset. You will have to have leadership experience to manage a small team. you should have a strong desire to innovate processes and exceed expectations in a dynamic, fast paced environment.



Overall Duties and Responsibilities include:

  • Responsible for managing the Inside Sales Representatives, providing clear goals and objectives and managing the team by giving clear direction and priorities.
  • Provide relevant sales and customer service information to the Market Leader and Outside Sales team.
  • Corporate closely with the Market Leader and team leaders of other departments to improve systems and processes to establish best customer service experience for Pon Bike Performance customers and riders.
  • Collaborate with Santa Cruz Bicycles and Cervelo Bicycles dealers within given region in EMEA
  • Own and deliver monthly and annual sales goals in the region
  • Build and execute on the annual and monthly plan to grow sales in given region
  • Point of contact for dealers via email and phone
  • Distribute Santa Cruz Bicycles and Cervelo Bicycles information in given region, educate dealers of changes and new products
  • Visit dealers in given region – Minimum of three trips per year
  • Manage demo and rental bikes sold in region
  • Regularly communicate to dealers regarding new products, prices, launches, etc.



Competencies and requirements:

  • 5+ years of experience in wholesale sales, cycling or outdoor industry experience preferred
  • Excellent interpersonal & leadership skills; ability to build rapport and effectively interact with others in the function, across functions, and with varying organizational levels and to work collaboratively within a team toward mutual objectives
  • Expert in professionally communicating clearly and concisely with end consumers and dealers
  • Familiarity using ERP software, Google Suite and Microsoft office
  • Extensive knowledge of road and mountain bicycles and all associated parts
  • Ability to self-manage time and prioritize tasks successfully
  • Experience creating professional relationships and providing excellent customer service to clients
  • Ability to travel to dealers around your designated EMEA territory
  • Ability to give presentations and demonstrations of Santa Cruz Bicycles and Cervelo Bicycles product
  • Ability to work professionally with coworkers in a collaborative and open environment
  • Ability to problem solve and suggest recommendations for improvement
  • Fluent in German and English



We offer:

  • Flat hierarchies
  • Flexible working hours
  • Free drinks, fruits and snacks in the office
  • Competitive compensation
  • You are part of a growing industry
  • You work in a relaxed environment and are surrounded by passionate cyclists

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