Dear Ingo,
Thank you very much for your email.
We notified our customers of a potential problem with the Gemini frame as soon as we were aware of one, even before we new what was causing the problem and how to check for it... It took some additional testing to determine the exact cause of the potential problem and a little more time to come up with a check (the template).
In the name of consumer safety we chose to inform Cannondale owners of the problem before we had a check in place.
We apologize for the delay, we have done our best to develop, produce, and ship the templates to our dealers as quickly as possible.
We have been informed that the templates are ready and are on their way to Europe from Cannondale USA. As soon as we have then here in Cannondale Europe they will be immediately shipped to our dealers.
If your frame fails the check rest assured it will be replaced free of charge.
Kind regards,
Customer Service
Cannondale Europe B.V.
(+31) 541-573580
Email:
[email protected]