Klar gibt´s das. - Lautet wie?
Aber bekommen die ausser dem Statements posten und dem Schlagabtausch in den social media Kanälen überhaupt noch etwas anderes gebacken?
bitteschön
Thank you for waiting.
I wanted to make sure I had a robust system in place before sending this email.
If you have experienced a problem with your frame order we are sorry, we've reached a bit of a stalemate with our supplier, and, whilst we are working to resolve it, and, I'm fairly sure we will, I want to assure you that we have contingency. None of those plans involve scrapping Sick, and never have.
If you have ordered a deadstock frame or your frame is already in the UK, you can ignore this and your order is being processed.
Tickets
If you have a delayed frame, or, you are awaiting a refund, please email
[email protected] with your order number. Let me know what action you would like me to take, You will receive a ticket number, and confirmation, of action and I will be
personally dealing with these. I feel having just myself tasked with this will allow better ownership and faster resolution.
We will continue to negotiate with our vendor and secure a delivery date if this is not possible, we have 150 frames produced in Taiwan awaiting paint and decals, and shipping to UK. we are happy to offer a swap for a like for like or better frame in 27.5 or 29. If you would like to know your choices please ask.
Paypal
If you have raised a ticket in Paypal resolution centre or a chargeback, you do not need to take any action unless you wish to change to a replacement frame. You will receive your refund inline with the issuers time policy. If we can do anything to speed that up, we will.
Management Change
Although its been on the cards for a while, I've taken the decision to step down from my position, we've already begun the process of looking for the right person to handle a rapidly growing company. I will remain in the company, but the time has come to hand over.
Everything Else
There is a lot of controversy, hearsay and conjecture on the internet. I would rather focus on solving these problems than getting tied up in endless arguments and debates. Our company has always been a public face, you know all of the staff by name, there are no shady investors or shell corporations, no puppet master pulling the strings. We are personally accountable. There are certain places on forums on the internet that we have never been welcome, nothing has changed.
That our company is held under such scrutiny by the press, is a little surprising. But that's something to do with our open business, its hard to make a story out of a faceless corporation.
I was happy to take the press when the going was good, I must accept it in the bad.
These are growing pains, and they ARE painful, they are humiliating. But they are certainly not the end.
I know a lot of you guys have been with me from the start. You've seen the hours we've put in.
And despite everything, it's still been worth it. We wont be the first company that got stars in their eyes and stretched too far too fast. But hopefully we'll stop making such stupid mistakes and fix the problems we have.
We'll make it right, it'll take time, but we'll make it right.
Jordan.
420 bro.
