Islabikes wird wohl in naher Zukunft nicht mehr nach Europa liefern:
Hi,
Thank you for requesting an update on how weâre progressing towards being able to take orders from European customers.
Islabikes is a relatively small company with a unique and very popular product. A core value for us is the exceptional care we take ensuring every Islabike leaves our workshop exactly as designed. This matters because designer and company director, Isla Rowntree is leading a quiet revolution in redefining how our children experience cycling and getting the detail right makes the difference.
You may know that our superlight frames are designed around the proportions of a growing child but you may not be aware that weâve redesigned most of the parts as well. Closer examination reveals our hallmark attention to detail on every âfit specificâ component that makes up an Islabike. Weâve even gone a stage further with our own lightweight spokes, rims and tyres. The child-friendly detail and unique design now gives children unparalleled comfort and performance.
In providing a first class level of service, we train all our mechanics to prepare every bike very specifically. This is why an Islabike is so special and a joy to ride. We then embed this process within a personalised and efficient set of customer service procedures to ensure our customers have an excellent experience throughout ownership. It would go against everything the company stands for if we lowered these standards to increase quantity. We are growing as a company and there are pitfalls commonly associated with growth. We are keen to avoid these and stay true to our core values of exceptional quality, first class service and intelligent design.
If we decide to market our bikes within Europe, the task will require scrupulous research and preparation. Such a project would only happen if we felt convinced we could offer an excellent standard of service. We are not in a position to do this at present. We have therefore decided to stay within our original business parameters and continue to serve our UK (and Eire) customers.
We realise that some of you have waited patiently for us to make a decision.
For those of you who have sent us an email since the suspension of our online ordering facility, we feel it is only fair to give you a one-off opportunity to place an order. This would strictly be for you and not for passing on to another family. As a final gesture of goodwill a dedicated personalised order form is available from the link below. Please submit your order form by Friday 30th August so we can prepare and dispatch your order.
We fully understand that you may buy a bicycle from another company in the future and we respectfully accept this. We are delighted to have such a strong and dedicated following in Europe and would like to take this opportunity to thank you for your interest and support.
Best regards,
Islabikes.
Isla soll mal eine Kooperation mit CRC angehen, dann klappt es sogar mit dem kostenlosen Versand.
