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Deleted 589098
Guest
Ordered a Specialized Levo Expert Carbon E-bike.
On the monday it was supposed to be delivered I received an email that they couldn't find my bike in the warehouse.
My bike was delivered four days later in a badly damaged box. Unpacking my bike I discovered the front fork was scratched. I send and email with pictures to customer service. They were sorry I wasn't happy with the delivered goods...
Of course I wasn't happy, but the fact that they didn't care explaining what happened to my bike or thinki it is ok to deliver such an expensive bike in a badly damaged box made my online shopping experience go from joyful into disappointing very quick.
A week later while the bike was now online for sale 300 Euro cheaper, they offered me a 75 Euro refund for the scratch.
Customer service doesn't end with just saying sorry. A lot more attention to detail is required here.
On the monday it was supposed to be delivered I received an email that they couldn't find my bike in the warehouse.
My bike was delivered four days later in a badly damaged box. Unpacking my bike I discovered the front fork was scratched. I send and email with pictures to customer service. They were sorry I wasn't happy with the delivered goods...
Of course I wasn't happy, but the fact that they didn't care explaining what happened to my bike or thinki it is ok to deliver such an expensive bike in a badly damaged box made my online shopping experience go from joyful into disappointing very quick.
A week later while the bike was now online for sale 300 Euro cheaper, they offered me a 75 Euro refund for the scratch.
Customer service doesn't end with just saying sorry. A lot more attention to detail is required here.
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