Dear,
Sorry for the inconvenience.
1.Could you please provide your PayPal account which is the email address associated with your account? Or register a new account?( very easy) or borrow your friend's account? (If register, please take any email address to the website)
Https://www.paypal.com/to/webapps/mpp/home
2.Or how about we refund you by the payment account that you paid for the order? But could you please do us a favor to choose the reason when you open a dispute?
1.choose 【received】the parcel and【return goods】
2. choose 【personal reasons】such as “No longer need the item”
3. needn't fill in the tracking number, CONTACT US to abandon the goods;
PAY ATTENTION: once you opened this dispute, please contact us to agree with it, otherwise we may not see it. There is no effect on you to choose that reason. It's only a way to get a refund quickly. Hope you can understand.
3.Or you can confirm this order. We will contact Ali to refund you after 15 days. Which one do you prefer? Waiting for your reply. Nice day